A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Live out of your imagination, not your history.

We immediately become more effective when we decide to change ourselves rather than asking things to change for us.

Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves.

A group or an artist shouldn't get his money until his boss gets his.

Every silver lining has a cloud.

If there is no gardener there is no garden.

Seek first to understand, and then to be understood.