| <jtripp> | I own a few sites and one of them sells baby products. A couple of weeks ago a customer ordered a gift for her sister and asked that it be shipped directly to her sister's house. |
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<jtripp> | Well it turns out that she gave me the wrong address. When I called her to get the correct one she said her sister would call me. Unfortunately UPS returned the package before the sister called. |
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<jtripp> | So, I reshipped the package out to the correct address but there were UPS fees for returning and resending the package. When I phoned to tell the customer here is what she said to me... |
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<jtripp> | "I'll never shop online again, this is too much of a hassle. I had NO IDEA the right address would be so important." |
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<jtripp> | What!?!?!? |
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